SUE works for organisations worldwide to design better products, policies and organisations using behavioural science.

BEAT

Develop a human-centered road assistance product.

  • Product: Behavioural Design Academy
  • Project: Attract and retain riders and drivers for car hailing app beat.co in South America.
  • Domain: Tech in transportation
  • Remarkable Fact: Beat is the fierce challenger in Latin America to Uber and Lyft.

We have, in an effort to embed this way of working in the organisation, infused our briefing template with the “behavioural design methodology” as such to enforce marketers to think about pains, gains, anxieties and comforts, but also with the right target audience and JTBD in mind. This is now the standard briefing template for all our campaigns globally”. Dave Westerhoff, Global Marketing Director.

UNHCR Logo

UNHCR

Engage Australian female business leaders to support refugee women.

  • Product: Behavioural Design Sprint + Ideation Sprint
  • Project: Design of new fundraising product for the Australian market
  • Domain: NGO/Fundraising
  • Remarkable Fact: We designed multiple propositions and prototyped, tested and improved them using feedback of Austalian female business leaders.

GOED OP WEG

Make car drivers choose alternative options for driving.

  • Product: Insight Sprint
  • Project: Reduce the number of cars in Utrecht province supporting the ‘Goed op Weg’ project.
  • Domain: Sustainable mobility
  • Remarkable Fact: Even for the most devoted car users we found insights to change behaviour.

We first needed to trust the process before we could start creating an effective communication campaign. By gaining insights through interviews with the target group, we let the actual car driver decide what type of campaign works best for them. It considerably raised our confidence in the effectiveness of the campaign.” – Wijnand van der Werf, Campaign Manager Goed op Weg.

GGD ZEELAND

Increase flu vaccination among health care employees.

  • Product: Ideation Sprint + Implementation
  • Project: Rethink how doubts about vaccination are addressed
  • Domain: Health Care
  • Remarkable Fact: Vaccination increased up to threefold in participating organisations.

PROSUS

Improve the Talent Acquisition Journey.

  • Product: Behavioural Design Sprint
  • Project: Optimise the talent acquisition flow from vacancy to hire.
  • Domain: Venture capital/tech/HR
  • Remarkable fact: The Talent Acquisition eam at Naspers / Prosus is always looking for the talents that could transform their ventures into 1B+ companies.

ROYAL FLORA HOLLAND

Increase prosocial behaviour.

  • Product: Behavioural Design Training and Implementation Sprint
  • Project: Campaign to turn social safety concerns into strong positive social norms
  • Domain: Wholesale & Logistics
  • Remarkable fact: There were concerns that employees wouldn’t want to be photographed for the campaign, but enthusiasm grew so fast that people actually had to be turned down.
ABN AMRO Hypotheken
ABN Amro

ABN AMRO

Get mortgage owners to act upon their debts now, to avoid getting into financial problems later.

  • Product: Behavioural Design Sprint
  • Project: Customer activation strategy
  • Domain: Finance and Insurance
  • Remarkable Fact: Our client reported a huge uplift in the number of people that took the necessary steps to get grip on their mortgage debt.
Texting while driving

ANWB

Prevent people from touching their smartphone while driving.

  • Product: Behavioural Design Sprint + Ideation Sprint
  • Project: Value Proposition Design, Service Design + Prototyping interventions
  • Domain: Public Domain / Government
  • Remarkable fact: Prototypes developed in co-creation with kids.
heineken sprint

HEINEKEN

Achieve zero waste during festivals and concerts.

  • Product: Ideation Sprint
  • Project: Innovation project to re-think the waste flow at festivals
  • Domain: Consumer Goods / Entertainment
  • Remarkable Fact: This sprint generated experiments in 5 markets.
Sportcity
Sportcity Logo

SPORTCITY & FIT FOR FREE

Help people to build up a workout routine that lasts.

  • Products: In-company training, Ideation Sprints
  • Projects: Product Design, Service Design, Branding, UX and CRM
  • Domain: Health and Fitness
  • Remarkable Fact: Sportcity/Fit For Free saw a spectacular improvement in the effectiveness of their campaign and conversion strategy.

SUE  helped us to put a deep understanding of the psychology of our customers at the heart of everything we do.” – Sabine Kloos, CEO NIBS Holding.

Beweging3.0

BEWEGING 3.0

Attract and retain healthcare professionals without a change in salary or workload.

  • Products: Behavioural Design Sprint + In-company training
  • Projects: Retain talent + transform culture
  • Domain: Public Domain / Healthcare
  • Remarkable Fact: We are involved in a long term process to help the organisation put the healthcare worker first in everything they do.
Roche Venue

ROCHE

Transform the way of working into a culture of collaboration.

  • Product: In-company Behavioural Design Academy
  • Project: Upskilling training / team development
  • Domain: Health & Life Sciences
  • Remarkable Fact: Roche HQ in Switzerland has by far the most amazing training venue ever.

BOVAG BOVEMIJ

Create a human-centered roadside assistance product.

  • Product: Behavioural Design Sprint
  • Project: Create a competitive RA product that car salesmen want to sell, and car buyers want to buy
  • Domain: Automotive industry & Insurance
  • Remarkable Fact: The team consisted of Bovemij, Bovag and RDC: Different expert views combined.
Friesland Campina Sprint

FRIESLAND CAMPINA

Understand how you can make people fall in love with drinking milk again.

  • Product: Ideation Sprint
  • Project: Value Proposition Design / Framing strategy
  • Domain: Food and Beverage
  • Remarkable Fact: In only three days we prototyped and tested more than 20 value propositions and learned about the psychological boosters and barriers related to the consumption of milk.

VVD

Beat extremism and populism in The Netherlands and win the elections.

I can’t talk about this stuff, otherwise I have to kill you 🙂” – Bas Erlings, Head of Strategy Dutch Liberal Party VVD.

  • Product: Consultancy, training
  • Project: Campaing Strategy of the elections 2017 and beyond
  • Domain: Political Campaigning, Public Domain
  • Remarkable Fact: Our selfies with the Prime Minister at election night: priceless.
Board of innovation

BOARD OF INNOVATION

Activate mothers in Brazil and Mexico to get a Dengue vaccine for their kids.

  • Product: Behavioural Designer in residence, Behavioural Research
  • Project: A big innovation project for a big pharma client
  • Domain: Innovation, Healthcare and Life Sciences
  • Remarkable Fact: This unexpected collobaration between two independent consultancies begs for more.

FEDERAL GOVERNMENT BELGIUM

Make social security more human-centric.

  • Product: Behavioural Design Sprint + Training
  • Project: Transformation to a more customer-centric government
  • Domain: Government
  • Remarkable Fact: One of the big insights is that we often don’t realise what the levels of stress “clients” of the Social Security Department experience in every interaction with the government.
Swinckels Family Brewers

SWINCKELS FAMILY BREWERS

Get people to switch from drinking alcoholic beer to drinking Bavaria 0.0% beer.

  • Product: Ideation Sprint
  • Project: Innovation Strategy for the 0.0% beer category
  • Domain: Food and Beverage
  • Remarkable Fact: We had the privilege of having the legendary Swinckels Family Brewers themselves to participate in this sprint.

OSMOSIS

Get IT managers to embrace security awareness services.

Product: Ideation Sprint
Project: Create a security awareness solution that supports IT managers to make their company safer
Domain: Security & IT
Remarkable fact: We assisted 0smosis with an ideation sprint, as part of their project for The Security Factory.
Centraal Beheer Klushulp

CENTRAAL BEHEER ACHMEA

Get people to contact Centraal Beheer for more than just insurances.

  • Products: Behavioural Design Sprints + Consultancy + Training
  • Projects:  Mission 2020: transformation to a customer centric company
  • Domain: Banking and Insurance
  • Remarkable Fact: The “Klushulp” proposition that we prototyped and finetuned in this sprint, became a massive success in The Netherlands.

EBAY & MARKTPLAATS

Increase customer engagement on the ECG platfroms, using the Psychology of Trade

  • Product: In-company training program Behavioural Design
  • Project: A Behavioural Design training program in seven markets as part of the Psychology of Trade University
  • Domain: Tech
  • Remarkable Fact: To fullfill the mission of augmenting teams with Behavioural Science capabilities we trained global teams with sessions in Amsterdam, Berlin and Sydney.

ROTTERDAM THE HAGUE AIRPORT

Design a smooth traveler journey at Rotterdam The Hague Airport during the renovations.

  • Product: Ideation sprint
  • Project: A short Ideation sprint coming up with ideas based on behavioural psychology to improve the passenger journey that we immediately turned into prototypes.
  • Domain: Travel & Transportation
  • Remarkable Fact: We worked on the airport location when one of the biggest storms ever travelled across The Netherlands. All flights were cancelled but we worked on. We were a storm in a storm.

MEDTRONIC

Design a value proposition and customer-acquisition strategy for the Guardian Connect.

  • Product: Behavioural Design Sprint + Ideation sprint
  • Project: Develop a customer acquisition strategy for the Guardian Connect
  • Domain: Health and Life Science, Tech
  • Remarkable Fact: We discovered in our research that a bug turned out to be a feature.

Want to know how we can help you solve your challenge?

Please contact us, we are happy to tell you more about the work we did before and how we can help you tackle even the most thorny challenges.