Europe's #1 Behavioural Design Academy

Stop convincing, start designing behaviour.

Your success depends on one thing: getting others to move. Whether you run campaigns, shape policy or guide people through change: a deep understanding of human behaviour is the one skill AI can't take from you.

SUE makes behavioural science practical. Learn the method that 10,000+ professionals apply daily, live in Amsterdam, online or in-company.

Next Fundamentals Course: 12 May 2026 · 6 seats left

Behavioural Design Academy training
Google 4.8/5 Bloomville 5 sterren Springest EQAC accredited

We've trained 10,000+ professionals, including at these organisations

Heineken ING Bank KPN Eneco ANWB Randstad Amnesty International Roche Adyen European Commission Centraal Beheer Achmea DPG Media Gemeente Amsterdam Rijkswaterstaat Sony eBay CZ Heineken ING Bank KPN Eneco ANWB Randstad Amnesty International Roche Adyen European Commission Centraal Beheer Achmea DPG Media Gemeente Amsterdam Rijkswaterstaat Sony eBay CZ
New and Coming Up at SUE

Featured from our agenda

From the second edition of our successful Summer School to the Behavioural Design Fundamentals Course in Amsterdam.

Behavioural Design: Human Intelligence and Artificial Intelligence
Behavioural Design adds Human Intelligence to Artificial Intelligence Read our vision on BD × AI · living document · updated 17-04-2026
Read more →

From customers to citizens:
Behavioural Design works everywhere.

Behavioural Design is a systematic method to analyse, predict and influence behaviour. A glimpse of the kinds of challenges SUE has worked on for more than 15 years. Which behaviour change do you want to design?

Consumenten
Kiezers
Donateurs
Werknemers
Professionals
Talent
Stakeholders
Burgers
Move consumers

The shortest path to conversion runs through your customer's brain.

A/B tests on button colours miss the point. Those who understand which psychological barrier blocks the purchase design customer journeys that actually convert.

Behavioural Design
  • Spot purchase barriers at every touchpoint
  • design choice architecture that steers conversion
  • Build loyalty from behavioural patterns
Amplified with AI
  • AI identifies friction in your customer journey
  • AI generates nudge variants per touchpoint
  • AI tests with synthetic users before you go live
SUE Case in focus

“How can we invite our customers to think about their energy choices and arrange them through KBC?”

KBC Bank app
Move voters

If 72% of voters decide in the final week, how do you influence that one decision?

The problem is never motivation, it's the moment. Those who understand how voting behaviour really works design campaigns that bring people to the ballot box.

Behavioural Design
  • Understand voting behaviour with the Influence Framework
  • design social commitment strategies
  • Remove barriers to action
Amplified with AI
  • AI analyses sentiment per audience
  • AI generates messages per voter segment
  • AI simulates campaign impact upfront
SUE Case in focus

“How do we get as many people as possible to vote on the day of the European elections, regardless of their political preference?”

Europese verkiezingen
Move donors

Between ‘this moves me’ and ‘I will donate’ sits a gap. You can close that gap.

More emotion doesn't help. Those who understand which psychological thresholds hold donors back design concepts that actually convert.

Behavioural Design
  • Identify donation barriers
  • design interventions that make giving easy
  • Build commitment ladders for recurring donations
Amplified with AI
  • AI personalises donation proposals
  • AI tests messages with synthetic donors
  • AI optimises the donation journey per segment
SUE Case in focus

“How do we persuade high-net-worth individuals to give consistently to a problem that seems unsolvable?”

UNHCR vluchtelingenwerk
Move employees

What works in Australia clashes in Brazil. How do you design culture that lands everywhere?

Engagement surveys change nothing. Those who understand how habits and context steer behaviour design workplaces where people want to perform.

Behavioural Design
  • Uncover behavioural drivers in teams
  • design leadership moments that shape culture
  • Anchor new behaviour in daily routines
Amplified with AI
  • AI detects patterns in team dynamics
  • AI personalises learning interventions per team
  • AI monitors behaviour change over time
SUE Case in focus

“How do we design a shared leadership culture in an organisation scaling rapidly across 4 continents?”

NewCold warehouse
Move professionals

A doctor has 12 minutes per patient. In those 12 minutes your innovation needs to land.

Doctors, advisors, specialists, they don't decide at conferences or in meetings. They decide in the moment. Those who understand that moment win.

Behavioural Design
  • Map decision moments of professionals
  • design interventions that fit the workflow
  • Build adoption paths from Jobs-to-be-Done
Amplified with AI
  • AI analyses adoption patterns in your data
  • AI generates touchpoints per professional profile
  • AI simulates adoption scenarios upfront
SUE Case in focus

“How do we convince diabetes doctors, nurses and insurers that our new subscription model is much better for patient, provider and payer?”

Medtronic diabetes platform
Move talent

Top talent doesn't choose a company, but a mission they want to be part of.

The best people don't choose the best deal. They choose the story they want to belong to. Those who understand that design recruitment that attracts the right people.

Behavioural Design
  • Uncover talent’s real motivations
  • design application processes as selection experiences
  • Build employer branding from behavioural insight
Amplified with AI
  • AI segments talent by motivation, not CV
  • AI personalises the candidate journey
  • AI tests employer brand messages upfront
SUE Case in focus

“How do we invite the smartest young engineers of Saudi Arabia to choose us over a trendy tech startup?”

Aramco recruitment
Move stakeholders

Everyone supports nature policy. Until it hits their backyard or wallet.

Citizens, farmers, policymakers, they don't resist change. They resist loss. Those who understand that can turn resistance into engagement.

Behavioural Design
  • Understand resistance patterns per stakeholder group
  • design framing that shifts perception
  • Build coalition strategies from shared interest
Amplified with AI
  • AI analyses sentiment per stakeholder group
  • AI generates frames per audience
  • AI simulates support scenarios
SUE Case in focus

“How do we get farmers, citizens and policymakers aligned behind ambitious nature policy?”

Natuur en milieu beleid
Move citizens

Good policy changes the rules. Smart policy changes the context.

Awareness campaigns don't work. Fines work worse. Those who understand how context steers behaviour design policy that people actually follow.

Behavioural Design
  • Uncover behavioural barriers in policy context
  • design nudges and choice architecture
  • Test interventions before implementation
Amplified with AI
  • AI analyses compliance patterns
  • AI generates nudge variants per context
  • AI simulates policy impact on behaviour
SUE Case in focus

“Why do people at the office not wash their hands, even when they know they should and dispensers are everywhere?”

Ministry of Health (NL)
Handenwassen campagne
The SUE MethodDe SUE Methode™trade;

What is the SUE Behavioural Design Method?

SUE makes behavioural science practical, so every professional gets better at reading and designing behaviour. Applied since 2009 by 10,000+ professionals across 45+ countries, for 200+ organisations worldwide.

1
Pick an audience to influence Customers, citizens, professionals, employees, stakeholders, voters, fans…
2
Discover what really moves people Understand why people do what they do, and what holds them back.
3
design the choice, not the message Use behavioural principles to make the desired choice the easiest one.
4
Test, learn, scale your impact Measure the effect, optimise, and make your interventions scalable.

SUE Influence Framework™

SUE Influence Framework

Developed by SUE across 15+ years of practice, applied in 200+ organisations worldwide.

Pains Frustrations that make someone actually want to change.
Gains The progress the desired behaviour delivers.
Comforts The familiarity of current behaviour, often the strongest brake.
Anxieties Doubts and thresholds that loom larger than the benefits.
Jobs-to-be-Done The progress someone fundamentally wants to make. The goal the four forces work around.
More about the Behavioural Design Method →

Master the 7 superpowers of influence.

Alumni stories

What alumni say about the Behavioural Design Method

From ANWB to KPN, from agencies to government. Here is what they take with them from our trainings.

SUE Behavioural Design Certificate of Completion

Officially accredited certificate • EQAC accredited

After 7,500 working days, I learned in just two days how to influence behaviour. If you want to make a meaningful difference in this world, you need to take this academy.
A powerful framework to effectively influence customers and stakeholders. This training changes how you approach every challenge.
More than a method, a fundamentally different way of thinking. The Influence Framework will solve many problems in the world.

How do you want to learn?

Pick the path that fits your situation

Astrid Groenewegen and Tom de Bruyne, founders of SUE Behavioural Design
About SUE

Who are the founders of SUE?

Astrid Groenewegen and Tom de Bruyne believe behaviour can be designed and positive influence can be learned. Knalldrang is what they call it, the unstoppable urge to make change happen. In 15 years they helped 200+ organisations worldwide and wrote three bestsellers: ‘The Art of Designing Behaviour’, ‘The Happiness Code’ and ‘Gamechangers’. Today they are building an Academy and Consultancy for people who combine human insight with AI, for real breakthroughs.

Experience 15+ years
Organisations 200+ organisations
Bestsellers 3 bestsellers
Countries 45+ countries
Our location

Our training venue in the heart of Amsterdam

Our trainings take place in our own listed building on the canals of Amsterdam. Heritage, warmth, inspiring rooms and fantastic catering make every training a special experience.

Training in action
Participants at work
Interactive session
Group discussion
Depth and reflection
Energetic learning environment
Collaborating during the training
Presentation and explanation
Inspiring atmosphere
Participants in conversation
Group exercise
End of the day
Certificate moment
's-Gravenhekje 1a, 1011 TG Amsterdam
Our books

Can I start reading first?

The Art of Designing Behaviour #1 Managementboek Top 100
The Art of Designing Behaviour
The complete handbook on Behavioural Design
Astrid Groenewegen
Learn more → Order
The Happiness Code Bestseller
The Happiness Code
Behaviour design for a happier life, without having to work on yourself
Astrid Groenewegen
Order →
Gamechangers New
Gamechangers
The behavioural lens on transformation and systems change
Tom de Bruyne
Order →
Frequently asked questions

Still have doubts? Here are the answers.

What is Behavioural Design?

Behavioural Design is the systematic design of a context in which the desired choice becomes the easiest. You combine insights from behavioural science with a structured method to analyse, predict and influence behaviour. The SUE Behavioural Design Method™ brings this together in four steps and five invisible forces.

Who is the SUE Academy for?

For marketers, HR professionals, communication experts, policymakers, managers, change leaders, UX designers and sales professionals: anyone who needs to get people moving as part of their work. The academy has been followed worldwide by 10,000+ professionals in 45+ countries.

How long does a SUE training take?

You choose. An individual Fundamentals training runs 2 days live in Amsterdam or is 33 online self-paced lessons. A Deep Dive for teams runs 1 day. A Learning Sprint for teams runs 3 months. Learning Journeys for organisations run 4 to 8 months, tailored end-to-end.

Do I receive an official certificate?

Yes. Every SUE training ends with an officially recognised certificate, EQAC accredited (European Quality Assurance Council). This certificate is internationally recognised and confirms that you have mastered the Behavioural Design Method.

How is this different from regular marketing or communication training?

SUE doesn't teach you to communicate or persuade, it teaches you to design behaviour. You get a systematic method (the SUE Influence Framework™) that works in every field: from marketing to policy, from HR to change management. The focus is on the context, not the message.

Ready to start?

Three cohorts each quarter. The next one starts soon, reserve your seat.

With certificate  |  Officially accredited by the EQAC  |  15 years of experience